{"id":105,"date":"2026-07-22T17:44:00","date_gmt":"2026-07-22T15:44:00","guid":{"rendered":"https:\/\/www.lineapellesrl.it\/faq\/"},"modified":"2026-11-03T17:32:55","modified_gmt":"2026-11-03T16:32:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lineapellesrl.it\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t

Frequently asked questions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Everything people ask us<\/h2>

before ordering.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Samples, deliveries, made-to-order work and materials: the frequently asked questions about leather and fabrics, answered by the people who handle them every day.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t

\n\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you sell only to businesses, or to private customers too?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

We work mainly with upholstered furniture manufacturers, upholsterers and craftspeople, but we are happy to serve private customers and enthusiasts too: no VAT number is required. For businesses and professionals we issue a proper invoice.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I receive samples before ordering?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Of course, that is the right way to choose. Browse the catalogue, add the colours you are interested in to your moodboard and request the package: we ship you real samples, machine-cut and labelled with product, name and code. Sampling is free for businesses and professionals.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the delivery times?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Everything you see in the catalogue is physically in stock: we ship throughout Italy in 24\/48 working hours by express courier. Made-to-order work may take a few days longer, which we always tell you when quoting.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you ship abroad?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Yes, we ship worldwide. Times and costs depend on the destination: send us your address and we will prepare a quote straight away.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs there a minimum order?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Leather is sold by whole hide or half hide, fabrics by the metre. We have no rigid minimums: for small quantities or particular needs, call us \u2014 we always find a solution.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhich files do you accept for CAD cutting and laser engraving?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

We accept CAD files (DXF, DWG), vector files (AI, PDF, SVG) and reference images. No technical file? Describe the idea or attach a sketch using the Processing form: we will turn it into a working project.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow much does a quote for made-to-order work cost?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Nothing: the feasibility study and the quote are free. You receive a clear quotation within 2 working days and, before production starts, we make a pilot sample for you to approve.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere does your leather come from?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Our leathers are processed exclusively in Italy by the finest tanneries, and the origin of the raw material varies from one collection to another. Every product in the catalogue states its origin, thickness, dyeing and finish in the downloadable technical sheet.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I choose the right leather for my project?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Start from the intended use: in the catalogue you can filter by use (upholstered furniture, upholstery, accessories, contract), thickness and colour family. If in doubt, call us: on the phone you will find people who handle leather every day and can advise you on the right product for your use.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I clean and look after leather over time?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

A few rules: dust it often, avoid alcohol and solvents, and feed it with a specific cream twice a year. On the Product care page you will find cleaners, creams and kits selected by us, with advice for each type of finish.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I come and see the materials in person?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Assolutamente s\u00ec: il magazzino di Altamura (BA) \u00e8 aperto dal luned\u00ec al venerd\u00ec 8:30\u201313:00 e 15:00\u201318:30; il sabato \u00e8 chiuso. 465 colori da toccare con mano, e un caff\u00e8 \u00e8 sempre pronto.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you sell whole hides only, or also half hides and cut pieces?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Leather is sold by whole hide (4\u20135 m\u00b2 on average) or by half hide (2\u20132.5 m\u00b2); several products are also available in smaller cuts. For particular needs \u2014 sizes, quantities or made-to-measure cutting \u2014 call us: we will find the right solution for your project.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow are fabrics sold?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Fabrics are sold by the linear metre. The width of the roll is stated on each product sheet, so you can work out exactly how much you need. For ongoing supply or large quantities we prepare a dedicated quotation.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre your fabrics washable and suitable for upholstery?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Yes: our selection is designed for interiors \u2014 sofas, armchairs, cushions, headboards and accent pieces. Most fabrics are washable following the care instructions (generally max 30\u00b0 on a delicate cycle). Every product gives its specific instructions in the technical sheet.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I order several colours of the same product in a single order?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Of course. You can put the order together freely, choosing different quantities and colours from those available in the catalogue. It is the best way to create combinations or to have a coordinated range for your production.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre the colours I see on screen true to the real ones?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

We photograph every colour with the greatest care, but monitors and screens can show shades slightly different from the real thing. To choose with confidence, request the free samples from your moodboard: you can judge the real colour, handle and thickness before ordering.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the difference between full grain, aniline, nubuck and corrected grain?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

In short: full grain keeps the natural surface of the hide and is the most prized; aniline is drum-dyed and lets the grain show through; nubuck is buffed for a velvety handle; corrected grain has a more even, hard-wearing finish. Every product states its finish and characteristics on its sheet: if in doubt, call us and we will guide you.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIf I reorder the same leather, will the colour be identical?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Leather is a natural material and fabrics are dyed in batches (dye lots): between one production run and another there can be very slight differences in tone, which are entirely normal. If your project calls for maximum uniformity, order the quantity you need in one go, or ask us to reserve the same batch for you: we will help you plan.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I request an invoice?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Yes, we issue a proper invoice. Give your billing details when you order; businesses need a VAT number and a recipient code (SDI) or certified email address for electronic invoicing.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhich payment methods do you accept?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

We accept bank transfer and card; for some orders cash on delivery is possible. For ongoing supply we agree the most convenient terms together. The available methods are always shown when you order.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I track my shipment?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Yes: as soon as the goods leave we email you the tracking code, so you can follow the parcel through to delivery. We ship by express courier throughout Italy in 24\/48 working hours.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I return or exchange a product?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Private customers have the 14-day right of withdrawal provided by law, on products that are intact and unworked. Made-to-measure cuts and personalised work, produced to order, cannot be returned. If a product arrives faulty or not as described, contact us straight away: we will find a solution.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I change or cancel an order after placing it?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

If the order has not yet been prepared for shipping, usually yes: write or call us as soon as possible and we will update it. Once the work has started or the goods have left, it can no longer be changed.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you handle ongoing supply for series production?\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t\t\t\t

Yes, it is an important part of what we do. For series production we organise scheduled supply, dedicated stock and reserved terms. Tell us your volumes and frequency: we will build the most suitable supply arrangement together.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\t\n\n\t

\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t\t

Haven't found the answer?<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Let's talk it through.<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Call or write to us: we reply within one working day.<\/p>\n\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tContact us <\/svg><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRequest samples<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>","protected":false},"excerpt":{"rendered":"

Everything people ask us, before ordering.<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/tpl-blocchi.php","meta":{"_lp_hero_occhiello":"","_lp_hero_sottotitolo":"","_lp_hero_sub":"","footnotes":""},"class_list":["post-105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/pages\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":1,"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/pages\/105\/revisions"}],"predecessor-version":[{"id":125,"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/pages\/105\/revisions\/125"}],"wp:attachment":[{"href":"https:\/\/www.lineapellesrl.it\/en\/wp-json\/wp\/v2\/media?parent=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}